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Terms and conditions
Hi!
My entire life has been dedicated to rebuilding and working on Rolleiflex cameras, and this has been the case for decades.
I bought my first Rolleiflex while still in school, and since then, it has been my faithful companion!
The cameras, accessories, filters, and other items featured on my Instagram profile and website were mostly produced in the 1950s, 1960s, and 1970s. All of them, without exception, show signs of use (some more, some less).
This does not apply to new products, such as focusing screens, glass insets, and similar items, which are also listed on my page.
Despite the age of these cameras, I carefully select, restore, and offer only the best-preserved Rolleiflex models.
The original condition can always be assessed through high-resolution photographs.
Upon request, I also provide high-definition videos showcasing the camera’s condition and operation in detail. If you need an additional video, please email me or contact me on Instagram: @magicflexcamera.
Guarantee & Returns
I have been restoring and passionately shooting with Rolleiflex TLR cameras almost daily for decades.
Each camera undergoes an extensive rebuild process, including testing with film, making it highly unlikely that you will encounter issues with a Rolleiflex purchased from me. However, here are a few important points:
Technical Guarantee (6 Months)
I provide 6 months of technical support and a guarantee on my restoration work, except in cases where:
Money-Back Guarantee (14 Days)
You have 14 days to check and test your camera.
Since these cameras are vintage, a money-back request must be based on a functional defect that significantly affects use and is visible in film results (negatives).
To protect your purchase, keep the original packaging and consider purchasing shipping insurance.
Extended Support After 14 Days
After the 14-day period, I still provide 6 months of technical support for my restoration work.
If the camera requires servicing within this period:
If your camera does not function as expected, please contact me first (preferably with proof).
I will assist you as soon as possible!
Return conditions:
✔️ I will cover the return shipping costs (if the issue is genuine).
✔️ The camera must be returned in full, including all accessories and bonuses.
✔️ If sending the camera for improvements only, send only the camera (without accessories).
✔️ The camera must not be modified or tampered with.
Refunds are issued only after inspection and are processed in:
Please ensure you have made the right choice before purchasing.
Shipping Terms
I do not offer next-day shipping. I need time to package the camera properly and prepare export documentation.
Orders are shipped 5-6 days after payment is completed.
Pre-Order Terms
I am gradually moving away from the pre-order system to focus more on fully rebuilt, ready-to-ship cameras.
However, pre-orders will remain available, I don’t want you to miss out on the amazing cameras I offer!
For pre-orders, 50% of the total price is required upfront, with the balance due upon completion.
Partial Payment Terms ("Pre-Orders" & "Ready-to-Ship" Cameras)
I have always tried to accommodate my customers. If a camera’s price was too high, I allowed payments in two or even three installments to make it more accessible. This system also allows me to focus on restoration without worrying about other things. However, my experience over the past year has shown the need for clearer policies:
1. Payment Schedule (for "Ready-to-Ship" Cameras Only)
If the payment is split into two parts, the second payment must be completed within 15 days of the first.
As a small business, I cannot afford extended delays, so waiting for a full month is not an option.
2. Refund Policy for Cancellations (Both "Pre-Orders" & "Ready-to-Ship" Cameras)
If you decide to cancel your order for any reason, the first payment will only be refunded after the camera is sold to another buyer and fully paid for.
Why?
For split payments, I accept:
Community & Feedback
I encourage my buyers to join our online community!
I always appreciate honest, detailed reviews on your Instagram profile or in the feedback section on my page.
THANK YOU!
This version maintains all the original details but improves flow, readability, and clarity. Let me know if you need any adjustments!
My entire life has been dedicated to rebuilding and working on Rolleiflex cameras, and this has been the case for decades.
I bought my first Rolleiflex while still in school, and since then, it has been my faithful companion!
The cameras, accessories, filters, and other items featured on my Instagram profile and website were mostly produced in the 1950s, 1960s, and 1970s. All of them, without exception, show signs of use (some more, some less).
This does not apply to new products, such as focusing screens, glass insets, and similar items, which are also listed on my page.
Despite the age of these cameras, I carefully select, restore, and offer only the best-preserved Rolleiflex models.
The original condition can always be assessed through high-resolution photographs.
Upon request, I also provide high-definition videos showcasing the camera’s condition and operation in detail. If you need an additional video, please email me or contact me on Instagram: @magicflexcamera.
Guarantee & Returns
I have been restoring and passionately shooting with Rolleiflex TLR cameras almost daily for decades.
Each camera undergoes an extensive rebuild process, including testing with film, making it highly unlikely that you will encounter issues with a Rolleiflex purchased from me. However, here are a few important points:
- Due to German law, items older than 30 years are not covered by an implied warranty but I offer my personal technical guarantee.
- I also offer a 14-day trial period with a money-back guarantee if the camera does not match the description or function properly.
Technical Guarantee (6 Months)
I provide 6 months of technical support and a guarantee on my restoration work, except in cases where:
- The damage was caused by the buyer.
- The camera was damaged during shipping (never happened before, as I pack securely).
- Any third-party modifications were made to the camera.
Money-Back Guarantee (14 Days)
You have 14 days to check and test your camera.
Since these cameras are vintage, a money-back request must be based on a functional defect that significantly affects use and is visible in film results (negatives).
- For cameras older than 30 years, there is no "test period" in the usual sense.
- You cannot return a camera simply because you changed your mind, please ensure it’s the right choice before purchasing.
- The 14-day period begins from the delivery date (per tracking information), regardless of who received the package.
To protect your purchase, keep the original packaging and consider purchasing shipping insurance.
Extended Support After 14 Days
After the 14-day period, I still provide 6 months of technical support for my restoration work.
If the camera requires servicing within this period:
- The buyer covers the shipping costs to send it to me in case of my fault, if not my fault shipping is on you.
- I cover the return shipping once the repair is complete.
- No support is provided if the camera has been modified by a third party.
If your camera does not function as expected, please contact me first (preferably with proof).
I will assist you as soon as possible!
Return conditions:
✔️ I will cover the return shipping costs (if the issue is genuine).
✔️ The camera must be returned in full, including all accessories and bonuses.
✔️ If sending the camera for improvements only, send only the camera (without accessories).
✔️ The camera must not be modified or tampered with.
Refunds are issued only after inspection and are processed in:
- The same currency and via the same payment method as the original purchase.
- Installments (over 30 days) for refunds over €1,500.
- Only after receiving all parts of the original order.
Please ensure you have made the right choice before purchasing.
Shipping Terms
- Import duties & taxes are NOT included in the item price or shipping cost.
- For U.S. customers, brokerage fees vary between $10 and $180, depending on the state.
I do not offer next-day shipping. I need time to package the camera properly and prepare export documentation.
Orders are shipped 5-6 days after payment is completed.
Pre-Order Terms
I am gradually moving away from the pre-order system to focus more on fully rebuilt, ready-to-ship cameras.
However, pre-orders will remain available, I don’t want you to miss out on the amazing cameras I offer!
For pre-orders, 50% of the total price is required upfront, with the balance due upon completion.
Partial Payment Terms ("Pre-Orders" & "Ready-to-Ship" Cameras)
I have always tried to accommodate my customers. If a camera’s price was too high, I allowed payments in two or even three installments to make it more accessible. This system also allows me to focus on restoration without worrying about other things. However, my experience over the past year has shown the need for clearer policies:
1. Payment Schedule (for "Ready-to-Ship" Cameras Only)
If the payment is split into two parts, the second payment must be completed within 15 days of the first.
As a small business, I cannot afford extended delays, so waiting for a full month is not an option.
2. Refund Policy for Cancellations (Both "Pre-Orders" & "Ready-to-Ship" Cameras)
If you decide to cancel your order for any reason, the first payment will only be refunded after the camera is sold to another buyer and fully paid for.
Why?
- A partially paid camera or pre-order is considered reserved throughout the entire time.
- A partially paid camera is treated as sold, and I am legally required to pay taxes on that amount.
- Reversing the transaction involves additional paperwork and processing time, which I try to minimize.
For split payments, I accept:
- PayPal
- Bank Transfers
- Credit Card Payments via Stripe
Community & Feedback
I encourage my buyers to join our online community!
I always appreciate honest, detailed reviews on your Instagram profile or in the feedback section on my page.
THANK YOU!
This version maintains all the original details but improves flow, readability, and clarity. Let me know if you need any adjustments!