Terms and conditions
Hi!
My entire life has been dedicated to rebuilding and working with Rolleiflex cameras, and this has been the case for decades.
I bought my first Rolleiflex while I was still at school, and since then it has remained my faithful companion!
The cameras, accessories, filters, and other items featured on my Instagram profile and website were mostly produced in the 1950s, 1960s, and 1970s. All of them, without exception, show signs of use. Some show more and some show less.
This does not apply to new products such as focusing screens, glass inserts, and similar items that are also listed on my website. Such products are clearly marked as new.
Despite the age of these cameras, I carefully select, restore, and offer only the best preserved Rolleiflex models.
The condition of each camera before restoration can always be assessed through high resolution photographs.
Upon request, I also provide high definition videos showing the condition and operation of the camera in detail. If you need an additional video, please email me or contact me on Instagram at @magicflexcamera.
Guarantee and Returns
I have been restoring Rolleiflex TLR cameras and passionately shooting with them almost every day for decades.
Every camera undergoes an extensive rebuilding process, including testing with film. This makes it highly unlikely that you will experience any problems with a Rolleiflex purchased from me.
Nevertheless, there are several important points you should know:
Technical Guarantee for 6 Months
I provide 6 months of technical support and a personal guarantee covering my restoration work.
This technical guarantee does not apply in the following situations:
• The damage was caused by the buyer.
• The damage resulted from improper use, an accident, or incorrect storage after delivery.
• The camera was damaged during shipping. This has never happened before because I package every camera very carefully and spend a considerable amount of time preparing each parcel. Any damage during shipping must be reported to me immediately so that it can be handled correctly with the shipping provider.
• The camera was opened, repaired, adjusted, modified, or otherwise tampered with by another person or workshop.
This personal technical guarantee is provided in addition to any statutory rights and does not replace or restrict them.
14 Day Inspection Period
You have 14 days from the date of delivery to inspect and test your camera.
Because these are vintage cameras, normal signs of age and use that were visible in the photographs or described before purchase are not considered defects.
If you believe that the camera has a functional problem, please contact me and provide a clear description of the issue. Photographs, videos, or film results such as negatives are very helpful when assessing a technical problem.
The 14 day period begins on the delivery date shown in the tracking information, regardless of who accepted the package.
Any statutory right of withdrawal that applies to your purchase remains unaffected.
If a returned camera is scratched, damaged, modified, incomplete, or shows signs of improper handling, this may affect the refund to the extent permitted by law.
Please keep the original packaging and consider purchasing adequate shipping insurance when returning a camera.
Technical Support After 14 Days
After the initial 14 day period, I continue to provide 6 months of technical support covering my restoration work.
If the camera requires service during this period:
• Please contact me before sending the camera.
• If the issue was caused by my restoration work, I will repair it without charging for the repair.
• The buyer initially covers the cost of sending the camera to me. If the problem was caused by my restoration work, I will cover the cost of returning the repaired camera to the buyer.
• If the issue was not caused by my restoration work, the buyer is responsible for all shipping and service costs.
• No voluntary technical support is provided if the camera has been opened, repaired, adjusted, or modified by another person or workshop.
Any mandatory statutory rights remain unaffected.
Returns
If your camera does not function as expected, please contact me before returning it.
Whenever possible, include photographs, videos, negatives, or another clear description of the problem.
I will assist you as soon as possible.
Return conditions:
✔️ Please contact me and receive return instructions before shipping the camera.
✔️ If a genuine defect covered by my responsibility is confirmed, the applicable return shipping costs will be handled in accordance with the relevant law and these terms.
✔️ A complete order must be returned with all accessories, extras, and complimentary items that were included.
✔️ If the camera is being sent only for an adjustment or improvement, please send only the camera unless I ask you to include additional items.
✔️ The camera must not be opened, modified, adjusted, or tampered with before it is returned.
Refunds are issued only after the returned order has been received and inspected, unless the law requires otherwise.
Refunds are normally processed:
• In the same currency used for the original purchase.
• Through the same payment method used for the original purchase.
• After all parts of the original order have been received.
Any refund required under a statutory right of withdrawal will be processed within the period prescribed by law.
If no statutory right to a refund applies and I voluntarily agree to provide a refund exceeding 1000 euros, I may process that voluntary refund in instalments within a period of up to 30 days.
Full or partial exchanges are not available unless I expressly agree to an exception.
Please make sure that you have chosen the right camera before completing your purchase.
Shipping Terms
• Import duties, taxes, customs charges, and other local fees are not included in the item price or shipping cost.
• All products are shipped directly from Germany.
• Please note that since September 2025, following changes to United States tariff policy and the removal of the de minimis threshold for shipments from the European Union, duties may apply to goods shipped from the European Union to the United States. Used analogue cameras may also be subject to these duties.
• I do not offer shipping on the day after payment. I need sufficient time to package the camera properly and prepare the necessary export documentation.
• Orders are normally shipped 5 to 6 days after full payment has been completed.
• The buyer is responsible for providing a complete and correct delivery address.
Preorder Terms
I am gradually moving away from the preorder system so that I can focus more on fully rebuilt cameras that are ready for shipping.
However, a limited number of preorders will remain available because I do not want customers to miss the opportunity to purchase the cameras I offer.
For a preorder, 50 percent of the total price is required in advance. The remaining balance is due when the camera is complete.
The estimated completion time provided at the time of purchase is an estimate and not a guaranteed completion date. Restoration work on vintage cameras can reveal unexpected technical issues or require additional parts.
Orders are completed in the order in which they are received.
Partial Payment Terms
I have always tried to accommodate my customers. If the price of a camera was too high to pay at once, I allowed payment in two or sometimes three instalments to make the purchase more accessible.
This system also allows me to focus on the restoration work. However, my experience has shown that clear payment and cancellation rules are necessary.
1. Payment Schedule for Cameras That Are Ready for Shipping
If payment is divided into two parts, the second payment must be completed within 15 days of the first payment.
As a small independent business, I cannot reserve a completed camera for an extended period. Waiting an entire month for the remaining payment is therefore not possible unless this has been expressly agreed before the first payment is made.
2. Cancellation and Refund Policy for Preorders and Cameras That Are Ready for Shipping
Please approach every purchase carefully and make sure that you are ready to proceed before placing your order. This is important for both you and me.
If you place an order and request cancellation shortly afterward, even on the following day, any refund required under a statutory right of withdrawal will be processed within the period prescribed by law.
Where no statutory right of withdrawal applies and I voluntarily agree to cancel the order, I reserve the right to process the refund within three weeks.
I operate a very small independent business and do not have the financial resources of a large retailer. An unexpected cancellation and immediate refund can have a significant effect on my work and cash flow. Please take this into account before placing your order.
For cancellations made outside any applicable statutory withdrawal period, the first payment will only be refunded after the camera has been sold to another buyer and paid for in full, unless I expressly agree otherwise.
Why?
• A partially paid camera or preorder remains reserved for the buyer throughout this period.
• While the camera is reserved, I cannot offer it to another customer.
• A partially paid camera is treated as sold in my business records, and the payment must be handled accordingly for accounting and tax purposes.
• Cancelling and reversing a transaction requires additional administration, accounting work, and processing time.
3. Accepted Payment Methods
For partial payments, I accept:
• PayPal
• Bank transfer
• Credit card payments through Stripe
Stripe may also offer payment through Klarna. Depending on the buyer’s country, eligibility, and Klarna’s approval, the total amount may be divided into as many as 24 monthly payments.
Availability and approval of Klarna financing are determined entirely by Klarna and cannot be guaranteed by me.
Community and Feedback
I encourage my customers to join our online community!
I always appreciate honest and detailed reviews shared through your Instagram profile or in the feedback section of my website.
THANK YOU!
My entire life has been dedicated to rebuilding and working with Rolleiflex cameras, and this has been the case for decades.
I bought my first Rolleiflex while I was still at school, and since then it has remained my faithful companion!
The cameras, accessories, filters, and other items featured on my Instagram profile and website were mostly produced in the 1950s, 1960s, and 1970s. All of them, without exception, show signs of use. Some show more and some show less.
This does not apply to new products such as focusing screens, glass inserts, and similar items that are also listed on my website. Such products are clearly marked as new.
Despite the age of these cameras, I carefully select, restore, and offer only the best preserved Rolleiflex models.
The condition of each camera before restoration can always be assessed through high resolution photographs.
Upon request, I also provide high definition videos showing the condition and operation of the camera in detail. If you need an additional video, please email me or contact me on Instagram at @magicflexcamera.
Guarantee and Returns
I have been restoring Rolleiflex TLR cameras and passionately shooting with them almost every day for decades.
Every camera undergoes an extensive rebuilding process, including testing with film. This makes it highly unlikely that you will experience any problems with a Rolleiflex purchased from me.
Nevertheless, there are several important points you should know:
- I provide my own personal technical guarantee in addition to any statutory rights that may apply.
- Due to German law, items older than 30 years are not covered by an implied warranty but I offer my personal technical guarantee.
- I also offer a 14-day trial period with a money-back guarantee if the camera does not match the description or function properly.
Technical Guarantee for 6 Months
I provide 6 months of technical support and a personal guarantee covering my restoration work.
This technical guarantee does not apply in the following situations:
• The damage was caused by the buyer.
• The damage resulted from improper use, an accident, or incorrect storage after delivery.
• The camera was damaged during shipping. This has never happened before because I package every camera very carefully and spend a considerable amount of time preparing each parcel. Any damage during shipping must be reported to me immediately so that it can be handled correctly with the shipping provider.
• The camera was opened, repaired, adjusted, modified, or otherwise tampered with by another person or workshop.
This personal technical guarantee is provided in addition to any statutory rights and does not replace or restrict them.
14 Day Inspection Period
You have 14 days from the date of delivery to inspect and test your camera.
Because these are vintage cameras, normal signs of age and use that were visible in the photographs or described before purchase are not considered defects.
If you believe that the camera has a functional problem, please contact me and provide a clear description of the issue. Photographs, videos, or film results such as negatives are very helpful when assessing a technical problem.
The 14 day period begins on the delivery date shown in the tracking information, regardless of who accepted the package.
Any statutory right of withdrawal that applies to your purchase remains unaffected.
If a returned camera is scratched, damaged, modified, incomplete, or shows signs of improper handling, this may affect the refund to the extent permitted by law.
Please keep the original packaging and consider purchasing adequate shipping insurance when returning a camera.
Technical Support After 14 Days
After the initial 14 day period, I continue to provide 6 months of technical support covering my restoration work.
If the camera requires service during this period:
• Please contact me before sending the camera.
• If the issue was caused by my restoration work, I will repair it without charging for the repair.
• The buyer initially covers the cost of sending the camera to me. If the problem was caused by my restoration work, I will cover the cost of returning the repaired camera to the buyer.
• If the issue was not caused by my restoration work, the buyer is responsible for all shipping and service costs.
• No voluntary technical support is provided if the camera has been opened, repaired, adjusted, or modified by another person or workshop.
Any mandatory statutory rights remain unaffected.
Returns
If your camera does not function as expected, please contact me before returning it.
Whenever possible, include photographs, videos, negatives, or another clear description of the problem.
I will assist you as soon as possible.
Return conditions:
✔️ Please contact me and receive return instructions before shipping the camera.
✔️ If a genuine defect covered by my responsibility is confirmed, the applicable return shipping costs will be handled in accordance with the relevant law and these terms.
✔️ A complete order must be returned with all accessories, extras, and complimentary items that were included.
✔️ If the camera is being sent only for an adjustment or improvement, please send only the camera unless I ask you to include additional items.
✔️ The camera must not be opened, modified, adjusted, or tampered with before it is returned.
Refunds are issued only after the returned order has been received and inspected, unless the law requires otherwise.
Refunds are normally processed:
• In the same currency used for the original purchase.
• Through the same payment method used for the original purchase.
• After all parts of the original order have been received.
Any refund required under a statutory right of withdrawal will be processed within the period prescribed by law.
If no statutory right to a refund applies and I voluntarily agree to provide a refund exceeding 1000 euros, I may process that voluntary refund in instalments within a period of up to 30 days.
Full or partial exchanges are not available unless I expressly agree to an exception.
Please make sure that you have chosen the right camera before completing your purchase.
Shipping Terms
• Import duties, taxes, customs charges, and other local fees are not included in the item price or shipping cost.
• All products are shipped directly from Germany.
• Please note that since September 2025, following changes to United States tariff policy and the removal of the de minimis threshold for shipments from the European Union, duties may apply to goods shipped from the European Union to the United States. Used analogue cameras may also be subject to these duties.
• I do not offer shipping on the day after payment. I need sufficient time to package the camera properly and prepare the necessary export documentation.
• Orders are normally shipped 5 to 6 days after full payment has been completed.
• The buyer is responsible for providing a complete and correct delivery address.
Preorder Terms
I am gradually moving away from the preorder system so that I can focus more on fully rebuilt cameras that are ready for shipping.
However, a limited number of preorders will remain available because I do not want customers to miss the opportunity to purchase the cameras I offer.
For a preorder, 50 percent of the total price is required in advance. The remaining balance is due when the camera is complete.
The estimated completion time provided at the time of purchase is an estimate and not a guaranteed completion date. Restoration work on vintage cameras can reveal unexpected technical issues or require additional parts.
Orders are completed in the order in which they are received.
Partial Payment Terms
I have always tried to accommodate my customers. If the price of a camera was too high to pay at once, I allowed payment in two or sometimes three instalments to make the purchase more accessible.
This system also allows me to focus on the restoration work. However, my experience has shown that clear payment and cancellation rules are necessary.
1. Payment Schedule for Cameras That Are Ready for Shipping
If payment is divided into two parts, the second payment must be completed within 15 days of the first payment.
As a small independent business, I cannot reserve a completed camera for an extended period. Waiting an entire month for the remaining payment is therefore not possible unless this has been expressly agreed before the first payment is made.
2. Cancellation and Refund Policy for Preorders and Cameras That Are Ready for Shipping
Please approach every purchase carefully and make sure that you are ready to proceed before placing your order. This is important for both you and me.
If you place an order and request cancellation shortly afterward, even on the following day, any refund required under a statutory right of withdrawal will be processed within the period prescribed by law.
Where no statutory right of withdrawal applies and I voluntarily agree to cancel the order, I reserve the right to process the refund within three weeks.
I operate a very small independent business and do not have the financial resources of a large retailer. An unexpected cancellation and immediate refund can have a significant effect on my work and cash flow. Please take this into account before placing your order.
For cancellations made outside any applicable statutory withdrawal period, the first payment will only be refunded after the camera has been sold to another buyer and paid for in full, unless I expressly agree otherwise.
Why?
• A partially paid camera or preorder remains reserved for the buyer throughout this period.
• While the camera is reserved, I cannot offer it to another customer.
• A partially paid camera is treated as sold in my business records, and the payment must be handled accordingly for accounting and tax purposes.
• Cancelling and reversing a transaction requires additional administration, accounting work, and processing time.
3. Accepted Payment Methods
For partial payments, I accept:
• PayPal
• Bank transfer
• Credit card payments through Stripe
Stripe may also offer payment through Klarna. Depending on the buyer’s country, eligibility, and Klarna’s approval, the total amount may be divided into as many as 24 monthly payments.
Availability and approval of Klarna financing are determined entirely by Klarna and cannot be guaranteed by me.
Community and Feedback
I encourage my customers to join our online community!
I always appreciate honest and detailed reviews shared through your Instagram profile or in the feedback section of my website.
THANK YOU!